Terms and Conditions

 

Welcome to "Joyeria Aguilar LLC." By accessing or purchasing from our website, you agree to the following Terms & Conditions.

Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or product availability.

Pricing

Prices are listed in [Currency] and are subject to change without notice. Applicable taxes and shipping charges will be calculated at checkout.

Custom & Personalized Jewelry

Custom, personalized, engraved, or specially made jewelry is created specifically for you and requires work to begin shortly after your order is placed.

Custom orders require work to begin immediately after purchase. If a custom order is canceled after production has started, a 15% non-refundable fee will be deducted from any eligible refund to cover design, labor, and production costs.

If a custom order is canceled after production has begun, a 15% non-refundable customization fee will be retained to cover design, labor, and production costs.

Once a custom or personalized item has been completed and delivered, it is generally not eligible for return or exchange unless it arrives damaged or contains a manufacturing defect.

Returns & Refund Policy

All sales are final. We do not accept returns, exchanges, or issue refunds on any purchases unless required by applicable law.

Custom & Personalized Jewelry

Custom, personalized, engraved, or specially made jewelry requires design and production work that begins shortly after an order is placed.

A 15% non-refundable customization fee is included in the purchase price to cover design, labor, and production costs. This fee is non-refundable under any circumstances.

All custom jewelry sales are final. No returns, cancellations, exchanges, or refunds will be accepted once an order has been placed, except where required by applicable law or if the item has a verified manufacturing defect or was shipped in error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photographs of the item and packaging to assist with the claim.

Shipping

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

Risk of loss transfers to the customer once the order has been delivered to the shipping address provided.

Product Information

We strive to display our jewelry as accurately as possible. However, due to differences in monitors, lighting, and natural gemstones, colors and appearance may vary slightly from the images shown on our website.

Because many gemstones and precious metals are natural materials, slight variations in color, size, texture, and inclusions are normal and make each piece unique.

Warranty

We stand behind the quality of our craftsmanship. If you believe your jewelry has a manufacturing defect, please contact us promptly so we can evaluate the issue.

This warranty does not cover:

  • Normal wear and tear

  • Accidental damage

  • Misuse or abuse

  • Loss or theft

  • Damage caused by improper care or unauthorized repairs

Limitation of Liability

To the fullest extent permitted by law, [Your Jewelry Store Name] shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes become effective upon posting to this website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: